Return Policy

Our Commitment

At Perfumecandleart, we want you to be completely satisfied with your purchase of curtains and home textiles. If you are not happy with your order, we're here to help.

Return Timeframe

You may return unused items in their original packaging within 30 days of purchase. Items must be in their original condition, with tags attached and no signs of use.

Return Process

To initiate a return, please contact us at serviceteam@perfumecandleart.world or call us at +1 630 686 7866. We will provide you with return instructions and a return authorization number.

Please include your order number and reason for return when contacting us. This helps us process your return more efficiently.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. In such cases, we will cover the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically appear in your account within 5-10 business days after we process the return.

Exchanges

We are happy to exchange items for different sizes or colors, subject to availability. Please contact us to arrange an exchange. You may be responsible for shipping costs for exchanges.

Custom Orders

Custom-made curtains and textiles are made specifically for you and cannot be returned unless there is a manufacturing defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

If you have questions about our return policy, please don't hesitate to reach out:

Email: serviceteam@perfumecandleart.world
Phone: +1 630 686 7866
Address: 5101 Chase Ave, Downers Grove, IL 60515, United States